FAQ’s

Paleo Gallery
Call 847.818.8911 or email us
Hours of operation - Monday thru Friday, 7am to 6pm CST

Shipping & Payment

How can I pay for my purchase?
Once we supply you with the shipping cost via phone or email, payment can be made through PayPal (credit/debit), or by cashier’s check/money order. Personal checks are accepted from U.S. residents, however shipment will be delayed until the check has cleared (7-10 days). Items must be paid for within 5 business days of the order or the item returns for sale...more

What shipping methods do you use?
All artwork, bones and teeth are insured and shipped out of either our Virginia prep lab, or our new facility in Chicago (PP& A. FOB Origin). For art, smaller bones and teeth, and mid-sized specimens with thin processes or long, fragile sections, we primarily use USPS Priority Mail. Larger, heavier bones are shipped using various land/sea freight companies. We carefully package and insure all items for shipping, and can provide tracking information. In most cases, rush delivery is available upon request. All international customers are responsible for paying any duties/taxes required by their country.

How are shipping costs figured?
We determine shipping costs and applicable sales tax at the time of sale because items will ship directly from either the prep lab or the artist, causing shipping cots, taxes and delivery times to vary.  Commissioned works will have all shipping and handling costs and taxes provided in the commission contract.

What is your return policy?
You may also return any item for full refund (less shipping) as long as it is returned within 10 business days. Please contact us by phone or email if you are making a return. The item must be returned in its original, undamaged condition, including the receipt, and in the original packaging.

What if I receive merchandise that was damaged in shipping?
We have a passion for our work and care deeply about the significance of the artwork and dinosaur specimens we ship to you. Contact us within 24 hours upon receipt of any damaged goods, as all items are considered “yours” upon the date of receipt. When a clean break occurs, a bone can be easily repaired by the owner, and we can walk you through that process by phone. Replacement mirrors/glass are also available for artwork that arrives damaged. Please retain all packing materials and documentation, as it is needed for the damage claim we will file.

Are you resellers?
The Jurassic bones and teeth we sell go from the dig site to the prep lab to you. You are the first owner of these items…since the original owner 145,000,000+ years ago. All artwork, reproduction artifacts, and jewelry items are original and one-of-a-kind unless otherwise indicated.

Dinosaurs

Are other fossils available besides the items on this website?
It is not uncommon for other bones and teeth to be available in any given time period. Please e-mail us if you have any questions.

Can anyone dig up dinosaurs?
It is illegal to excavate vertebrate remains on federal land & state parks unless you are affiliated with an accredited museum or institution where public study is available. Our bones come from private land where we operate under a fossil rights agreement with the landowner.

What is a certificate of authenticity?
Each bone or tooth specimen is shipping with documentation that states the date and location of the fossil discovery, and verifies that its origin is from legal, privately-owned land.

How can I display my specimen?
Feel free to contact us for ideas.  We are constantly checking out artisans and craftsmen that create novel stands and housings for both bones and teeth.

Artwork

Can the artwork be displayed outdoors?
No, unless otherwise indicated all artwork has been designed and produced for indoor display only, or damage from the elements could occur.

Do you do commissioned artwork?
Yes, please contact us and we’ll discuss what you have in mind.

Do you ever accept the work of other artists for consignment sales?
Yes. We happily review the original work of other artists for this possibility. The theme of Paleo Gallery
is “ancient”, so all artwork, jewelry, home décor items etc. need to satisfy this theme. Contact us at
847-818-8911 or e-mail.

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