RETURN POLICY. We have a passion for our work and care deeply about the value and significance of the dinosaur specimens, art or Curio items we ship to you.
All costs related to packing, shipping and insuring returned items, items for exchange or items for repair are the responsibility of the buyer. Please contact us for any questions about returns, refunds and exchanges before maing your purchase.
For Jurassic Dinosaur Bones & Teeth. Contact us (through the Contact Us box or call 847-345-5553) within 24 hours of receipt of any damaged goods, as all items are considered “yours” upon delivery.
Please retain all packing materials and documentation, as it is needed for the damage claim we will file. Within that 24-hour period, you may also request a refund, which will be processed when the item is returned to us.
Also, please contact if you have not received delivery of your item within the shipping timeframe given.
Bone Breaks. When a clean break occurs, in most cases the break can be easily repaired by the owner. We can walk you through that process and materials needed by phone.
For Paleo Art. For original artwork, you may make a return or request a repair by email or phone within 48 hours of receipt. Refunds will be provided upon return of the item to us.
Replacement mirrors/glass may also be available for artwork that arrives damaged. To request a repair to damaged artwork at any time, please contact us. We will give you a quote for repair work and make arrangements for shipping. The buyer assumes all costs for repair materials and shipping.
For Curios. The Curios Gallery includes both one-of-a-kind items and some products that may be available in different sizes and/or colors.
Exchanges for unused, unworn or undamaged items can be made within 30 days when multiple items or different sizes are available. Returns can be made within 30 days, upon request and the return of the item(s).
